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Know which number to call
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Emergency contacts
SCMA Navigator Helpline
1-888-286-0078
Use ONLY if you need a navigator to assist you in the ER or hospital.
Suicide & Crisis Lifeline
988
If you or someone is experiencing a mental health crisis or suicidal thoughts, call or text 988.
All other emergencies
911
For all other life-threatening emergencies, call 911 immediately.
What to expect
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What happens when you call
01
We answer
A live team member picks up — no automated menus, no hold music.
02
We match you
A certified Sickle Cell Healthcare Navigator is assigned to your case.
03
They join
The navigator connects virtually with you and your care team.
04
We Stay with you
The navigator remains engaged for the full hospital stay.
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